Delivery service hours: Monday to Friday 9:00 am to 6:00 pm (except Sunday and public holidays)
Delivery range:  Hong Kong Island, Kowloon, New Territories (including: Ma Wan), designated areas on Lantau Island (including: Tung Chung, Discovery Bay and Chek Lap Kok)

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1. Delivery Service

2. Self Pick-up

• SF (EF Locker)

• SF Store
   

 

Delivery Charge

HKD $50 shipping fee for purchases below HKD $3,000

Free Shipping on order over HKD $9,000

(Except for the remote district and islands district)

 

 

1. Shipping

2. Self-pickup at the pick-up point

• SF-By the Way Smart Cabinet

• SF Express Station
   

Transportation costs

Free shipping for orders over HK$9000
HK$50 shipping fee will be charged for purchases below HK$3000 
(except remote areas and outlying islands)

1. When the goods are delivered, please make sure that the packaging or the outer box of the goods are in good condition, and check whether the order quantity matches.
2. After you submit the order in the e-store, if the order is accepted by us, we will confirm the delivery time and date with you. However, the delivery date will be adjusted accordingly due to the delay in the bank approval of the credit card you are using. Before the arrival of the goods, the deliveryman will call to notify you. Please check whether the ordered goods are complete, and the recipient will write his name and signature on the delivery note to confirm the receipt of the goods. All delivery dates and times are estimated delivery dates and times. Viall shall not be liable for any loss or damage you may incur due to delivery delays.
3. If you need to change the delivery address, date and/or time, add additional purchased items and request to be delivered together, or change the purchased items, you must call Vio Technology at 2562 1800 at least 24 hours before delivery Or contact us through the designated means of the e-store to make arrangements. Please note that if any items require installation, such installation costs will not be included in the delivery service and associated costs. Installation is at an additional cost.
4. If the delivery person fails to complete the delivery and sign for the delivery due to security issues or other reasons at the delivery address you registered, we have the right to ask you to pick up the goods directly at our store without making delivery arrangements. In case of any dispute, we reserve the right of final decision.

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 Exchanges and Returns 

Customers are responsible for carefully checking all product information (including product model, specification and price) before ordering. If you have any questions, please contact us before placing an order. If the customer still wants to exchange or refund, the company's relevant arrangements and terms are as follows:

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1. In general, we do not accept any request for product exchange or order cancellation.
2. When you receive the goods (including delivery or self-pickup), you must immediately check whether the ordered goods are damaged and complete. If you find that the product you ordered is damaged, you can call our customer service department to arrange a replacement.
3. If we agree that you have the right to replace the product, but the requested replacement product is sold out, we will refund the relevant money to you.
4. Please present us the original shopping receipt or the relevant electronic receipt before accepting the product exchange.
5. We have the right to refuse to replace the signed goods due to the appearance of the goods and the lack of accessories. If the gift is damaged, we will arrange to reissue it as soon as possible.
6. If you find that the size of the product does not meet your needs:

• Before the product is delivered, we may change the product model or brand for the customer at our discretion;

• After the product is delivered (and the package has not been opened), if the customer pays 30% of the original product price as a handling surcharge and pays the difference (if any) between the original product and the replacement product, we may, at our discretion, Customers exchange products of other models or brands;

• D-MAGIC will not arrange product replacement after the product has been shipped and the package has been opened.

7. The replacement product must be returned together with the complete packaging, recycling label (if applicable), accessories, instruction manual and unfilled warranty card.
8. The replacement product must not be damaged, damaged or wet.
9. Products that have been registered for warranty online or have been repaired cannot be replaced.
10. The item must be returned together with any free gift included with the purchase, otherwise we will deduct the value of the free gift from the refund.
11. Under special circumstances, after the customer service department discusses with you and obtains our consent, we will return the money involved in online shopping to the relevant payment account you used for payment or other methods agreed by you

 

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